Client Information Collection (who & what)
When a Client registers with Goodlawyer, they must provide identification information that satisfies law society “Client Identification” requirements. To satisfy these requirements, Goodlawyer collects the individual’s credit card, first/last name, occupation, address and contact information as well as the name of the business, the registered number (if applicable), registered address, and industry / sector.
Our current Client intake process does not satisfy law society “Client Verification” requirements, which require lawyers to inspect government-issued ID (like a driver's license or passport).
As a lawyer on the Platform, you are not required to collect a Client’s government-issued ID since simply receiving payment for legal services does not constitute a "financial transaction'' under applicable law society rules.
We understand that some Lawyers do not differentiate between Client Identification and Client Verification and request IDs as a matter of their own preferred Client intake process. As a rule, however, transactions completed through the Goodlawyer platform DO NOT require Client Verification so you should not request customers to upload or share a driver's license to work with you through Goodlawyer.
If a Goodlawyer file requires you to facilitate a "financial transaction'' under applicable law society rules, please contact Goodlawyer support.